We’re always here to help

Due to the ongoing COVID-19 pandemic, HealthSource RI encourages you to use our live web chat or call our customer contact center. If you would prefer in-person assistance, our Walk-In Center is open by appointment only. 

We have enacted standard preventative measures to try to reduce the spread of COVID-19 and keep you safe.  However, when considering whether you would like an in-person appointment, please remember that COVID-19 is spread mainly through person-to-person contact.  We recommend that you use web chat or self-service options if at all possible.  We are also available to assist you via phone, and we look forward to helping you.

If you are interested in an in-person appointment, please note the following:

• Once you have scheduled an appointment, we will call you a day before your appointment to conduct a health screening.
• Due to safety regulations and proper social distancing, no more than two people will be allowed per visit (customer and one guest).
• Anyone entering the HealthSource RI Walk-In Center MUST WEAR A FACE MASK. Please note that other face coverings ARE NOT ALLOWED.
• Please do not arrive at the Walk-In Center earlier than your confirmed appointment time. Due to COVID-19, we are unable to accommodate more than 2 customers in our lobby at a time.
• Once you arrive for your scheduled appointment time, please wait in the parking lot and call 401-824-1457 for instructions on entering the building. Please maintain at least 6 feet of social distancing while waiting.

Please follow the steps above to keep yourself and others safe.