Release: HealthSource RI Releases Enrollment, Demographic and Volume Data through February 15, 2015

PROVIDENCE – HealthSource RI (HSRI) has released enrollment data, certain demographic data and certain volume metrics through Sunday, February 15, 2015, the last day of Open Enrollment.

Due to storm closings of the Providence Contact Center and Warwick Walk-in Center on February 15, however, there is a Special Enrollment Period through February 23 for any Rhode Islander who required assistance in-person or from a contact center representative on February 15 and was unable to access these services to enroll in coverage. These customers must choose a plan and pay the first month’s premium by February 23 for coverage beginning on March 1.

As of Sunday, February 15, 2015, 82% of Year One customers have renewed (selected a plan) for 2015
(79% of renewing customers paid the first month’s premium).
Total New Customers: 9,684 (7,539 paid)
Total Renewed Customers: 21,060 (19,948 paid)
Total HealthSource RI enrollments for 2015 coverage: 30,744 (27,487 paid)

*Note: Individuals who have selected a plan but not paid by their selected coverage effective date become cancelled; reported enrollment values (plan selections, paid and unpaid) will fluctuate with potential net decrease due to plan selection cancellation, as of the passage of the January coverage payment deadline.

Enrollment tracking data

2015 Enrollee Plan Selection
21 plans are available on HSRI’s Individual Market for 2015, up from 12 plans in 2014, including some lower cost options for 2015.  HSRI is providing a snapshot below of how new and renewing customers are choosing plans–this data includes both customers who have paid and those who have not yet paid.

Renewed Customers
2015 vs. 2014 Selection by Plan, by Metal Level and by Insurer

  • 64% of renewing individuals have selected a different plan for 2015
  • 41% of renewing individuals have selected a plan with a different carrier for 2015
  • 81% of renewing individuals have selected a plan in the same metal level for 2015; 6% of renewing individuals bought up by metal level for 2015, while 13% bought down by metal level for 2015

Metal level, carrier


SHOP Enrollment
Cumulative as of Saturday, February 14, 2015

Small employer accounts created: 1,958
Small employer applications completed: 579

Small employer enrollment (paid and unpaid): 464
These employers represent 3,349 covered lives

Small employer enrollment (paid): 446
These employers represent 3,249 covered lives

76% of small employers are enrolled in the Full Choice Model

Rhode Islanders using HSRI
November 7, 2014 – February 15, 2015

Inbound Phone Calls Received: 246,975

Walk Ins Received (Providence): 13,347
Walk Ins Received (Warwick): 2,777
Total Walk Ins Received: 16,124 Unique Visitors: 170,319 Visits: 337,519 Page Views: 650,849

New and renewing customers who were affected by the storm closings on February 15 can compare and choose a health insurance plan, and must pay the first month’s premium by February 23, at or by calling 1-855-840-4774 or visiting the Providence contact center and walk-in at 70 Royal Little Drive, Providence, or the walk-in center at 1923 Post Road, Warwick. Hours for both locations are Monday through Saturday, 8 a.m. to 9 p.m.; and Sunday, noon to 6 p.m.

Small employers may enroll at their renewal date, regardless of where that date falls in the calendar year.

Note about data reconciliation: It is important to know that queries of the system run at different times and on different days may produce different sets of data as people move through various stages of the application and enrollment process. Data in this release reflect reconciled numbers through February 15, 2015; therefore, these numbers may differ slightly from numbers reported publicly or in prior releases.

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