Release: HealthSource RI Releases Enrollment, Demographic, and Volume Data Through January 17, 2015

PROVIDENCE – HealthSource RI (HSRI) has released enrollment data, certain demographic data and certain volume metrics through Saturday, January 17, 2015, for Open Enrollment.

As of January 17, 2015, 81% of Year One customers have renewed (selected a plan) for 2015 (72% of renewing customers paid the first month’s premium).

Total New Customers: 7,660 (5,646 paid)
Total Renewed Customers: 21,129 (18,460 paid)
Total HealthSource RI enrollments for 2015 coverage: 28,789 (24,106 paid)

2015 Enrollee Plan Selection
20 plans are available on HSRI’s Individual Market for 2015, up from 12 plans in 2014, including some lower cost options for 2015.  HSRI is providing a snapshot below of how new and renewing customers are choosing plans–this data includes both customers who have paid and those who have not yet paid.

Renewed Customers
2015 vs. 2014 Selection by Plan, by Metal Level and by Insurer

  • 62% of renewing individuals have selected a different plan for 2015
  • 40% of renewing individuals have selected a plan with a different carrier for 2015
  • 81% of renewing individuals have selected a plan in the same metal level for 2015; 6% of renewing individuals bought up by metal level for 2015, while 13% bought down by metal level for 2015

SHOP Enrollment
Cumulative as of January 17, 2015

Small employer accounts created: 1,950
Small employer applications completed: 574

Small employer enrollment (paid and unpaid): 474
These employers represent 3,492 covered lives

Small employer enrollment (paid): 448
These employers represent 3,309 covered lives

77% of small employers are enrolled in the Full Choice Model

Rhode Islanders using HSRI
November 7, 2014 – January 17, 2015

Inbound Phone Calls Received: 196,424

Walk Ins Received (Providence): 10,551
Walk Ins Received (Warwick): 2,494
Total Walk Ins Received: 13,045 Unique Visitors: 126,541 Visits: 250,203 Page Views: 484,589

A complete list of enrollment events can be found on the web site at

New and renewing customers who enroll and pay for their first month’s premium by January 23, 2015, will have coverage that begins on February 1, 2015.

New and renewing customers who enroll by February 15 and pay for their first month’s premium by February 23 will have coverage that begins on March 1, 2015.

The open enrollment period for individuals ends on February 15, 2015.

Small employers may enroll at their renewal date, regardless of where that date falls in the calendar year.

New and renewing customers can compare, choose and pay for the health insurance at or by calling 1-855-840-4774 or visit the Providence contact center and walk-in at 70 Royal Little Drive, Providence, and 1923 Post Road, Warwick. Hours are Monday through Saturday, 8 a.m. to 9 p.m.; and Sunday, noon to 6 p.m. Email may be sent to

Note about data reconciliation: It is important to know that queries of the system run at different times and on different days may produce different sets of data as people move through various stages of the application and enrollment process. Data in this release reflect reconciled numbers through January 17, 2015; therefore, these numbers may differ slightly from numbers reported publicly or in prior releases.

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