HealthSource RI Releases Enrollment, Demographic and Volume Data Through January 24, 2015

PROVIDENCE – HealthSource RI (HSRI) has released enrollment data, certain demographic data and certain volume metrics through Saturday, January 24, 2015, for Open Enrollment.

As of January 24, 2015, 79% of Year One customers have renewed (selected a plan) for 2015 (75% of renewing customers paid the first month’s premium).
Total New Customers: 7,862 (6,539 paid)
Total Renewed Customers: 20,283 (19,189 paid)
Total HealthSource RI enrollments for 2015 coverage: 28,145 (25,728 paid)

*Note: Individuals who selected a plan but did not pay by their selected ‘coverage effective date’ were cancelled. Reported enrollment values (plan selections, paid and unpaid) will fluctuate, with potential net decrease due to plan selection cancellation, after the January 23 coverage payment deadline.

2015 Enrollee Plan Selection
20 plans are available on HSRI’s Individual Market for 2015, up from 12 plans in 2014, including some lower cost options for 2015.  HSRI is providing a snapshot below of how new and renewing customers are choosing plans–this data includes both customers who have paid and those who have not yet paid.

Renewed Customers
2015 vs. 2014 Selection by Plan, by Metal Level and by Insurer

  • 61% of renewing individuals have selected a different plan for 2015
  • 38% of renewing individuals have selected a plan with a different carrier for 2015
  • 81% of renewing individuals have selected a plan in the same metal level for 2015; 6% of renewing individuals bought up by metal level for 2015, while 13% bought down by metal level for 2015

SHOP Enrollment**
Cumulative as of January 24, 2015

Small employer accounts created: 1,929
Small employer applications completed: 553

Small employer enrollment (paid and unpaid): 455
These employers represent 3,336 covered lives

Small employer enrollment (paid): 437
These employers represent 3,184 covered lives

77% of small employers are enrolled in the Full Choice Model

**Note: Last week’s (1/17/15) SHOP application and enrollment figures were slightly inflated due to a reporting error that has been corrected in this week’s release.

Rhode Islanders using HSRI
November 7, 2014 – January 24, 2015

Inbound Phone Calls Received: 210,356
Walk Ins Received (Providence): 11,129
Walk Ins Received (Warwick): 2,609
Total Walk Ins Received: 13,738 Unique Visitors: 137,605 Visits: 272,506 Page Views: 522,247

A complete list of enrollment events can be found on the events portion of the HealthSource RI web site.

The open enrollment period for individuals ends on February 15, 2015.

New and renewing customers who enroll by February 15 and pay for their first month’s premium by February 23 will have coverage that begins on March 1, 2015.

Small employers may enroll at their renewal date, regardless of where that date falls in the calendar year.

New and renewing customers can compare, choose and pay for the health insurance at or by calling 1-855-840-4774 or visit the Providence contact center and walk-in at 70 Royal Little Drive, Providence, and 1923 Post Road, Warwick. Hours are Monday through Saturday, 8 a.m. to 9 p.m.; and Sunday, noon to 6 p.m.

Note about data reconciliation: It is important to know that queries of the system run at different times and on different days may produce different sets of data as people move through various stages of the application and enrollment process. Data in this release reflect reconciled numbers through January 24, 2015; therefore, these numbers may differ slightly from numbers reported publicly or in prior releases.

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