HealthSource RI Releases Metrics Through Oct. 26
PROVIDENCE – HealthSource RI, Rhode Island’s health benefits exchange, has released certain metrics from its fourth week of operation, Sunday, Oct. 20, through Saturday, Oct. 26:
Contact Center calls: 3,301
Contact Center walk-ins: 437
Unique Website visits: 19,745
Total Website visits: 23,134
Accounts Created: 2,206
Completed and Processed Applications: 1,110
An “account created” is defined as an individual who has created a username and password.
A “completed and processed application” is defined as an individual who has supplied all of the necessary information, had that information verified, and has selected a plan. Payment was either made or is pending.
Coverage for all plans begins on January 1, 2014.
Since open enrollment began on Oct. 1, HealthSource RI has reported:
Contact Center calls: 15,469
Contact Center walk-ins: 1,240
Unique Website visits: 89,310
Total Website visits: 105,574
Accounts Created: 9,687
Completed and Processed Applications: 3,762
HealthSource RI reports volume totals for Contact Center calls and walk-ins, as well as Website visits, accounts created, and completed and processed applications, for the prior week on a weekly basis. Monthly enrollment data reporting will begin in November.