HealthSource RI Releases Metrics Through October 5

PROVIDENCE – HealthSource RI, Rhode Island’s health insurance exchange, has released certain metrics from its first week of operation, Tuesday, Oct. 1, through Saturday, Oct. 5:


Contact Center calls: 5,414

Contact Center walk-ins: 233

Unique Website visits: 33,417

Total Website visits: 39,061

Accounts Created: 3,811

Completed and Processed Applications: 786


An “account created” is defined as an individual who has created a username and password.

A “completed and processed application” is defined as an individual who has supplied all of the necessary information, had that information verified, and has selected a plan. Payment was either made or is pending.

Coverage for all plans begins on January 1, 2014.

HealthSource RI will now report volume totals for Contact Center calls and walk-ins, as well as Website visits, for the prior week on a weekly basis. Monthly enrollment data reporting will begin in November.




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