Contact Us

Call us or use our live web chat

If you need help enrolling, have questions about your coverage, or need to report changes to your account, call us at 1-855-840-4774. You can also use our live web chat, available in English and Spanish, by clicking the green “Chat” button on any page at HealthSourceRI.com.

Our customer support is available Monday through Friday from 8 a.m. to 6 p.m. between February 1 and October 31. During Open Enrollment, we offer extended hours.

PLEASE NOTE:

In observance of the following holidays, our call center and live web chat will be closed:

Attend a Virtual Info Session

Want to learn how to sign up for 2025 health coverage through HealthSource RI?

Join one of our virtual Enrollment Info Sessions, where HealthSource RI staff will guide you through the enrollment process — whether you’re signing up during the Open Enrollment Period or qualify for a Special Enrollment Period. You’ll also have the opportunity to ask questions in real time.

To protect your privacy, our Info Sessions are held via Zoom Webinar. Attendees won’t be able to see each other, and all questions will be answered anonymously.

Can’t make it to the session?

No problem! After each presentation, Navigators are available for 1-on-1 enrollment support by phone — even if you didn’t attend the session.

Reserve your 1-on-1 Navigator appointment: book now

To view our full event calendar, click here.

Book an appointment with a Navigator

Looking for 1-on-1 enrollment support?

Connect with our network of trained and certified Navigators and Certified Application Counselors (CACs) for free, personalized assistance. They can help you review your health coverage options, complete an application, and enroll in the plan that best fits your needs.

Support is available statewide in person, over the phone, or via Zoom.

Click here to book your appointment.

Note: Navigators can assist with health coverage eligibility, including Medicaid and plans through HealthSource RI. For help with SNAP, childcare, or other DHS programs, please contact the Department of Human Services directly.

To find an in-person Navigator by location, hours, or language, click here.

Book an appointment with HealthSource RI

If you’d prefer in-person help with enrolling, renewing your plan, or getting answers to your HealthSource RI questions, our Customer Support Center in East Providence is available by appointment only. It’s located at 401 Wampanoag Trail, East Providence, RI. To schedule a visit, click here.

Prefer not to visit in person? You can also get 1-on-1 enrollment support through our live web chat or by calling us at 1-855-840-4774. No matter how you choose to connect, we’re here to help every step of the way.