Member Frequently Asked Questions

Once I’m enrolled, how do I use my plan? What do I do next?

Use this “Welcome to coverage” brochure to learn about the benefits of being enrolled and how to use your plan.

How do I pay my bill?

You can pay online, in person, or through the mail. Learn more about your options at our “How to make a payment” page.

How do I report a change in my income or household?

You can log on to your HealthSource RI account to safely and securely report your changes. You can also call our contact center at 1-855-840-4774 and an enrollment specialist will help you make the changes in your account.

What do I do if I forgot my password or username?

Go to the login page for your HealthSource RI account and click on “forgot username/password.” You’ll have the option of answering security questions or getting an email to reset your password or get a reminder of your username.

If you can’t access your password/username online, you can always call us for help at 1-855-840-4774.

How do I check to see if a doctor accepts my health insurance?

The only way to guarantee that a particular doctor accepts your health insurance plan is to ask them directly, but you can start by using your health insurance company’s provider directory. You can find a link to all of those directories at our “Find a provider” page.

How do I know if my health insurance covers my medications?

You can look up your medications in your health insurance company’s list of covered prescription drugs. Learn more at our page “Does my plan cover my medications?

How do I cancel my coverage?

If you or someone in your household wants to disenroll from your coverage through HealthSource RI, you can:

Option 1: Click on the “Disenroll” button on your HealthSource RI account dashboard. This will allow you to withdraw the request for health coverage for any, or all, members in your account.

Option 2: Contact a Navigator near you to set up an appointment for in-person assistance. You can find a Navigator using our online directory.

Option 3: Call the Contact Center at 1-855-840-4774 if you have questions or would like help withdrawing your request for coverage. We’re open Monday – Friday 8 a.m. to 6 p.m.

How do I get help in other languages?

All Rhode Islanders have the right to get help and information in their language at no cost. To talk to an interpreter, call 1-855-840-4774.

HealthSource RI connects you with health and dental insurance from these companies:

Individuals & Families: 1-855-840-4774
Employers & Employees: 1-855-683-6757