Frequently Asked Questions
Get the answers you need.
There’s plenty to know about us, and plenty more to know about healthcare. Check below for some simple answers to common questions. Don’t see your question here? Just contact one of our experts for more information.
What is HealthSource RI?
HealthSource RI is a unique resource that connects Rhode Islanders to a range of health insurance options.
Whether you need insurance for yourself or your family, you’ll find everything you need to weigh your options and choose a plan right here. Our Savings Tool lets you compare your coverage options side-by-side—in simple language. And our experts are available to help you with any questions, concerns, or issues.
Whichever plan you choose, you’ll get essential health benefits, including doctor visits, hospitalizations, maternity care, ER visits, and prescriptions. You may also qualify for financial help to pay for your monthly bill or your medical care.
What does HealthSource RI offer?
HealthSource RI helps you compare your health insurance options, purchase health insurance, and find out if you are eligible for financial help to pay for your coverage.
Who can use HealthSource RI?
People who do not receive affordable insurance through their jobs and employers with 50 or less full-time employees.
I’m ready to enroll. What documents do I need?
These documents are helpful to have if you’re signing up for health insurance:
For all members of your family:
- Last 4 weeks of pay stubs
- Social Security Number(s)
- Immigration documents
- Most recent Tax Return
For you or the primary applicant:
- Photo ID (driver’s license or passport)
- Your HealthSource RI username and password if you’ve already created an account
- Any recent HealthSource RI or Medicaid notices that you have receive
How do I cancel my coverage?
If you or someone in your household wants to disenroll from health insurance you purchased through HealthSource RI, there are several ways to do so:
Option 1: Click on the “Disenroll” button on your HealthSource RI account dashboard. This will allow you to withdraw the request for health coverage for any, or all, members in your account.
Option 2: Contact a Navigator near you to set up an appointment for in-person assistance.You can find a Navigator using our online directory.
Do I qualify for a tax credit?
If I’m enrolled in a Veterans Health Administration (VA) health care program, do I meet the requirement for health care coverage?
Yes. you’re considered “covered” If you are enrolled in any of these VA programs:
- Veteran’s health care program
- Civilian Health and Medical program (CHAMPVA)
- Spina bifida health care program
- Children of Women Vietnam Veterans program
Click here for more FAQs about Veterans and health insurance.
What is a health savings account?
Health Savings Accounts (HSAs) let you put tax free money in a bank account to pay for certain medical expenses.
How it works
- Enroll in a high deductible health plan that’s eligible for a Health Savings Account (HSA).
- Open and activate an HSA with an IRS-qualified trustee. Be sure to find out if your trustee has a minimum balance requirement.
- Make contributions to your HSA as you see fit—without exceeding your annual contribution limit.
- Use your trustee’s preferred payment method—such as a debit card and/or checks—to pay for qualified medical expenses.
- Save all your receipts and complete the necessary tax forms to claim your deductions.
Want to know more? Check out our Health Savings Accounts FAQs
Do I have to pay more insurance if I’m sick or have a pre-existing condition?
No. The Affordable Care Act makes it illegal for insurance companies to charge you more because you’re sick or have had a health problem in the past. Your health insurance prices are based on your age, family size and household income. That’s it.
What other programs are available?
Through this website, you can access programs offered by HealthSource RI, the Rhode Island Executive Office of Health and Human Services (EOHHS), and the Rhode Island Department of Human Services (DHS).
Visit our “other programs” page to learn more.
What are some things I should consider before I pick a plan?
First, decide if you’d rather pay more per month, or more when you need medical care.
Sometimes the answer is easy, for example, if you go to the doctor a lot or take medications regularly, then a plan with a higher monthly bill that pays for more of your medical expenses is probably right for you.
If not, you might save money if you pick a plan that has a lower monthly bill but pays for less of your medical care. Just be aware- you’re making a bet. Because if you do have an accident and end up in the emergency room, or suddenly need more medical care, you’ll face a bigger price tag.
Here are a few other things to consider:
- Have a favorite doctor? Make sure he or she accepts this health insurance.
- Do you see a therapist or a psychologist? Look for a plan with low co-pays for mental health visits.
- Are you athletic or accident prone? Look for a plan that charges less for physical therapy visit and trips to the ER.
- Do you take particular medications? Make sure they’re covered by your plan.
I (or my tax preparer) need 2018 rates to determine if I qualify for the affordability exemption so that I don’t have to pay a penalty for not having coverage last year. Where can we find the rates for the lowest cost bronze plan and the second lowest cost silver plan?
To find plan rates by age for 2018, please go to https://healthsourceri.com/wp-content/uploads/2018/03/2018-Rates-by-age_IF_10242017.pdf or you can call HealthSource RI at 1-855-408-1344 and ask for the rates to be calculated for you (this will take one business day).
Do I get preventive care for free? What counts as preventive care?
No matter which plan you choose, there are certain medical services you can receive for free, including:
- Blood pressure screening
- Breast cancer screening and mammography
- Cervical cancer screening (pap test)
- Cholesterol screening
- Colorectal cancer screening
- Depression screening
- Obesity screening and counseling
- Adult immunizations (such as flu shots, Hepatitis A and B, and pneumonia vaccines)
Take a moment to review a complete list of free medical services.
What is a cost sharing reduction plan?
Depending on your income, you might qualify to pay less when you do things like visit the doctor or fill a prescription. This financial help is called a “Cost Sharing Reduction.” You can only get these Cost Sharing Reductions if you buy what’s known as a Silver plan.
If you select a Silver plan, your cost-sharing reductions will be automatically applied when you use your health insurance. For instance, when you go to see your doctor, the price of the visit will automatically cost less.
What does my health insurance cover?
All health plans must cover the same basic set of healthcare services. These include:
- Ambulatory patient services
- Emergency services
- Maternity care
- Newborn care
- Mental health and substance use treatment services (including counseling and psychotherapy)
- Prescription drugs
- Rehabilitative and habilitative services and devices
- Laboratory services
- Preventive and wellness services
- Chronic disease management
- Pediatric services
Your particular plan might cover more services as well. Each plan has a different approach to
Are oral and dental care covered?
If you want dental insurance, for your whole family you can buy a plan through HealthSource RI. If you just want dental coverage for your children under 18, pediatric dental coverage is already included in any 2018 Individual and Family health plan you purchase from HealthSource RI.
Is vision care covered?
HealthSource RI plans do not offer full vision coverage for adults but they do cover yearly medical exams and vision coverage and eyeglasses for children.
HealthSource RI connects you with health and dental insurance from these companies: