2021-2022 Policy Manual

HealthSource RI (HSRI) has updated the policy manual for 2021 – 2022 using the latest input from our federal partner agencies and updates to state and federal laws and regulations. It covers topics such as:
  • How HealthSource RI determines if a customer is eligible to enroll in coverage
  • How HealthSource RI handles billing, late payments, and terminating a customer’s coverage
  • How Health Source RI creates and maintains customer accounts

You can access the document here. The comment period runs September 23 – October 24. Please write any suggestions or edits directly in the documents, or submit your comments as a list, citing page number, paragraph and line. Send any comments or edits to HealthSource RI’s Senior Policy Analyst Katie Hall.