2019-2020 Policy Manual

We are pleased to announce our updated 2019-2020 HealthSource RI Policy Manual.

We updated this manual using the latest input from our federal partner agencies, and updates to state and federal laws and regulations. It covers topics such as:

  • How HealthSource RI determines if a customer is eligible to enroll in coverage
  • How HealthSource RI handles billing, late payments, and terminating a customer’s coverage
  • How Health Source RI creates and maintains customer accounts

The new manual is available here!