How to change my password

Here are some easy steps if you forget your username or password for your HealthSourceRI.com

Username Reset

For a username reset, please follow these steps:

  1. Go to HealthSourceRI.com
  2. to your secure, online account
  3. Click the link “Forgot Username/Password”
  4. Enter your email address
  5. We’ll email you your Username

 

Password Resets

For a password reset, please follow these steps;

  1. Go to HealthSourceRI.com
  2. to your secure, online account
  3. Click the link “Forgot Username/Password”
  4. Enter your Username
  5. Answer some security questions
  6. Once you answer the security questions, you will be able to change your password

 

New password guidelines:

  • Be between 8 and 15 characters long
  • Have at least one number
  • Have at least one special character from the following list: !@#$_=
  • Have a mixture of at least one uppercase and at least one lowercase letter
  • Do not repeat characters more than two times (example: ‘Passsword’ is not allowed)
  • The password cannot contain the username

And a remember to check your spam folders for when a reset email is being sent. 

 

If you can’t remember the answers to your security questions, or you have any other problems resetting your password, please call us at 1-855-840-4774.

 

 

HealthSource RI connects you with health and dental insurance from these companies:

Individuals & Families: 1-855-840-4774
Employers & Employees: 1-855-683-6757