Contact Us

HealthSource RI is here to help!

If you have questions about your current coverage through HealthSource RI, or need help enrolling in coverage, there is more than one way to connect with us.

Call us or use our live web chat

Call us at 1-855-840-4774 to get help with coverage, enrolling, or to report changes to your HealthSource RI account. You can also click the blue “Chat with us” button on any HealthSourceRI.com webpage.

Hours: Both our call center and live web chat are available Monday – Friday, 8 a.m. – 6 p.m. and in English and Spanish between February 1 and October 31. Extended hours for Open Enrollment (November 1, 2024 through January 31, 2025) include Tuesday evenings until 8 p.m. and Saturdays 9 a.m. to noon.

Book an appointment with a Navigator

Looking for 1-on-1 enrollment support? Connect to our network of Navigators and Certified Application Counselors (CACs).

Navigators and Certified Application Counselors are trained and certified through HealthSource RI in partnership with the Rhode Island Health Center Association. They are located across the state to help you review your health insurance options, complete an application, and enroll in a plan that best fits your needs. They provide in person assistance for individuals and families.

Navigators and CACs are available to provide personalized, 1-on-1 enrollment support via phone or Zoom. Click below to book your appointment.

**Please note, navigators can only provide assistance with health coverage eligibility, including Medicaid and health plans through HealthSource RI. If you need assistance with SNAP, childcare, or any other program through the Department of Human Services (DHS), please contact DHS.**

If you would prefer to meet with a Navigator in-person, click here to search the full list of navigators by location, hours of service, and languages spoken. 

Book an appointment with HealthSource RI

You can also connect to 1-on-1 enrollment support directly from HealthSource RI. If you would prefer in-person assistance from HealthSource RI, our Walk-In Center in East Providence, RI is open by appointment only. Click below to make an in-person appointment and read what processes are in place to ensure your health, and the health of others.

Attend a virtual Info Session

Join us at one of our virtual Enrollment Info Session where you will learn more about how to enroll in a health plan. Our Info Sessions are held virtually via Zoom Webinar. Your privacy is our top priority and attendees will not see each other’s faces, questions, or contact information.

Can’t make the Info Session? Don’t worry! Navigators will be available via phone to provide same-day 1-on-1 enrollment support after the presentation.
See what dates and times lots are available: https://book.appointment-plus.com/ck1m3d5c/#/

To enroll or renew during your Navigator appointment, please bring the following documents for all members of your family:

• Last 4 weeks of pay stubs
• Social Security numbers
• Most recent tax return

Primary applicants should have:

• Photo ID (driver’s license or passport)
• Your HealthSource RI username and password if you’ve already created an account
• Any recent HealthSource RI or Medicaid notices that you have received