Check out our updated policy manual!

We update this manual using the latest input from our federal partner agencies and updates to state and federal laws and regulations. It covers topics such as:

  • How HealthSource RI determines if a customer is eligible to enroll in coverage
  • How HealthSource RI handles billing, late payments, and terminating a customer’s coverage
  • How HealthSource RI creates and maintains customer accounts

2025-2026 HSRI Policy Manual

The Spanish version will be available soon.

Best,
HealthSource RI