To support HSRI customers looking for coverage for the New Year, including coverage starting January 1, direct enrollment option, additional call center support is available in advance of the new calendar year

PROVIDENCE, RI – HealthSource RI, the state’s marketplace for affordable health coverage, continues to help keep Rhode Islanders connected to coverage for 2025 while the RIBridges system, managed by Deloitte, is temporarily unavailable.

HSRI’s call center is offering extended hours leading into the new year to accommodate those who may still need to choose a plan, make a payment, or otherwise inquire about the status of their account. The call center, at 1-855-840-4774, will be open 8 a.m. to 8 p.m. on Monday, December 30 and Tuesday, December 31. Hours will resume on January 2 from 8 a.m. to 6 p.m. weekdays with expanded Open Enrollment hours Tuesdays from 8 a.m. until 8 p.m. and Saturdays 9 a.m. to noon. Call center hours may be further expanded to accommodate for demand.

The call center is ready to assist individuals who still need to choose a plan for 2025 coverage. While the RIBridges system is unavailable, HSRI is offering direct enrollment through Blue Cross & Blue Shield of Rhode Island and Neighborhood Health Plan of Rhode Island, with a temporary no-cost option for select plans for the months of January and February.

Customers can call HSRI and walk through the cost calculator process to walk through what they might qualify for later through HSRI. Representatives will help explore carrier options, then can help customers to start enrollment themselves through the insurer’s website or transfer them to an insurer representative with further questions. Customers choosing this option will need to re-enroll through HSRI once the system is available again, in order to connect with federal financial assistance in the form of premium tax credits for March and beyond.

For those whose needs are not as urgent and who would prefer to wait for the restoration of the HSRI system to select the plan of their choice, Open Enrollment has been extended through February 28, and coverage can be made retroactive to January 1 at any point.

Details on these options are available at https://healthsourceri.com/covered2025.

Aside from these paths for those not yet enrolled, here’s what certain groups of HSRI customers in various stages of the enrollment process should know and can do to keep their coverage:

• Coverage will be active for customers whose plan selections for 2025 were already made (through automatic renewal or by taking action to select a plan) and who have either already made a payment or set up auto-payment. They do not need to take any action.
• Customers in 2024 plans who previously received notice that they were not automatically renewed but needed to take action to select a 2025 plan will be held in the same plans with the same insurance carriers they had been with in 2024. Once RIBridges is restored, they will need to make their plan selection. Such changes may be allowed retroactively to January 1 if needed.
• Customers who were automatically renewed but not enrolled in auto-payments, or have not made a manual payment, simply need to pay their premium. This guidance is the same for customers who selected a plan by Thursday, December 12 but had not yet paid. Payments should be made by December 31 for January 1 coverage, but payment flexibility is available. They can do so:
• in person by bringing their barcoded invoice to any CVS except those in Target locations.
• in person by depositing a check or money order in a 24/7 drop-box at the HealthSource RI East Providence walk-in center, 401 Wampanoag Trail.
• by phone through our call center at 1-855-840-4774.

While HealthSource RI awaits system restoration, its focus remains on keeping customers covered. The well-established working relationship between Rhode Island’s state-based exchange and its carriers makes creative solutions centered on customers possible.

###

HealthSource RI is the state’s health insurance marketplace. Since 2013, HealthSource RI has decreased the uninsured rate by more than two thirds. Today, nearly 98 percent of Rhode Islanders have health coverage, the sixth highest insured rate in the country. HealthSource RI is the only place Rhode Islanders can receive financial help to pay for their health coverage. Currently, 6 out of 7 HealthSource RI customers receive financial assistance.