HealthyRhode Mobile App

HealthyRhode Mobile App Now Available

The HealthyRhode mobile app has been launched to provide a convenient way to pay your HealthSource RI bill or submit documents.

If HealthSource RI has asked you for documents to complete your enrollment, you can submit them using the HealthyRhode mobile app. It’s as simple as taking a photo of the requested document and uploading it from your smartphone. With the HealthyRhode mobile app, you can also pay your monthly HealthSource RI bill to ensure you stay covered throughout the year. It’s free and easy to use.

With the HealthyRhode mobile app, you can also see what other programs (such as EBT) you may be enrolled in. To use the app, you must have created a HealthSource RI account. If you do not have one, please visit HealthyRhode.RI.gov to create one.

To download HealthyRhode, you can visit the App Store® or Google Play Store® and search for the app using “HealthyRhode”. You must have a Customer Portal account to use HealthyRhode. If you do not have one, please visit healthyrhode.ri.gov to create one.

HealthyRhode is a mobile app for the RI Department of Human Services. Apple Store® and the Apple logo® are trademarks of Apple Inc. Google Play® and the Google Play logo® are trademarks of Google LLC.

Frequently Asked Questions about the HealthyRhode Mobile App

How do I make a payment?

Navigate to payment screen by clicking ‘Make a Payment’ button in your Commercial Health Insurance screen. You will be prompted to provide the payment amount, your first and last name, bank account routing number, and bank account number.

View the image of a ‘Sample Check’ by clicking on the “Sample Check” link on the screen. It  will provide an example of a check to help you easily locate your bank routing and account numbers.

Once all the information is provided, you will need to review and agree to the Terms of the RI UHIP Exchange payment services.

You can click ‘Make One-Time Payment’ after the above steps are completed.

Can I set up recurring payments?

The HealthyRhode mobile app does not currently provide recurring payment service (automatic deduction of your monthly bill amount from your bank account every month). To set up recurring payments, visit HealthSourceRI.com/make‐payment/.

HealthSource RI offers a variety of other ways to pay your monthly bill, including online, by mail, by phone, at your local CVS store, and in‐person. To find out more, visit HealthSourceRI.com/make‐payment/

I can't see all my invoice statements. What do I do?

The HealthyRhode mobile app shows invoice statements and late notices for the last 6 months only. To view all of your statements, login to your secure HealthSource RI account.

 

Can I make multiple payments on the same day?

No, you cannot. You can attempt to make multiple payments on the same day, but the last payment will override all previous payments. Only the last payment made will process to your account.

I tried to log into the app, but a message told me my account is currently being accessed. What should I do?

This means that you are currently logged into your online customer portal account. Your account cannot be accessed in both the app and online at the same time. Please log out of your online account and attempt to log into mobile again.

I tried to log into the app, but a message told me to login with a different username. Why?

The username you tried to login with is no longer active because it has been linked to different active account you have in our system. You should log in with the username you see in the message. If you don’t know the password for that account, you can reset it.

The app says my case information is loading and to wait. How long do I have to wait? Why do I keep seeing this message?

Depending on the amount of information in your account, your case(s) may take some time to retrieve. Please be patient, stay on the screen, and wait for the information to load. If your case takes a long time to load on the app, it will also take a long time on the Customer Portal.

I submitted an application, but I can’t see my benefit information in the app. Why?

If you submitted an application for health coverage, it might be pending an eligibility decision. Once your eligibility has been determined, you will be able to see the benefits in the app.

I tried to log into the app, but a message told me my account is currently being accessed by an administrator. What should I do?

This means that a staff member is accessing your account. You will be able to login once the staff member is no longer accessing your account.

I want to upload a document, but the app does not let me. Why?

The mobile app will only allow document uploads if you have to verify some information, such as income. If you’re not required to verify any information, you won’t be able to upload a document in the app.

I uploaded my documentation, but the app says my documentation is still required. Why?

Once your document has been uploaded, it needs to be processed by a staff member. After a staff member processes your document, it will no longer appear as being required. If you want to confirm that your document was uploaded successfully, login to your online account. You can view uploaded documents online, but not in the app.

I uploaded a document using the app, but I can’t see the uploaded document within the app. How do I know that it has been uploaded successfully?

Once your document has been uploaded, it needs to be processed by a staff member. After a staff member processes your document, it will no longer appear as being required. If you want to confirm that your document was uploaded successfully, login to your online account. You can view uploaded documents online, but not in the app.

The app tells me the same type of document is required for more than one program. Can I upload the document once?

Yes, you can upload the document once. If you have to submit an income document for different programs, you should submit the document to both.

I have to upload a document to verify my income, but I have a reasonable explanation. How can I submit a reasonable explanation instead of a document?

To submit a reasonable explanation to verify income, you can login to your secure HealthSource RI account.

I’m trying to upload a document, but the app says it does not have permission to access my photos. Why?

You may need to grant the app access to your camera and photos. This can be done through your phone settings.

I tried uploading a document, but the app said the file is corrupted. What should I do?

Unfortunately, we cannot resolve issues with document or photo files themselves. Please try uploading a different file.

HealthSource RI connects you with health and dental insurance from these companies:

Individuals & Families: 1-855-840-4774
Employers & Employees: 1-855-683-6757